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gretafontanellajewelry@gmail.com

What are you looking for?

Frequently Asked Questions

Shopping Information

Do you ship internationally?

Yes, I offer worldwide shipping. Shipping fees and delivery times vary based on location.

Orders

What materials do you use?

All of my pieces are handcrafted using high-quality sterling silver, gold-filled, gold or platinum wire, and I often work with natural or lab-grown gemstones based on the design and the customer’s preferences and budget.

Can I customize a piece or request a bespoke design?

Absolutely! I specialize in custom creations. Whether you have a specific stone in mind, a concept, or just a feeling you want to capture, I’ll guide you through the design process from sketch to final polish.

How long does a custom piece take?

Custom pieces usually take between 2 to 6 weeks, depending on the complexity of the design and sourcing of materials. I’ll provide a timeline before we begin.

Do you accept rush orders?

I try my best to accommodate special timelines. If you’re on a deadline (like a proposal or special event), please reach out directly and I’ll let you know what’s possible.

How should I care for my jewelry?

Store your jewelry in a dry place, away from direct sunlight. Avoid contact with water, perfumes, and lotions. A soft cloth can help bring back its shine if it dulls over time.

I saw a piece on Instagram that I love, but I don’t see it on the website. Can I still order it?

Definitely! Many of my pieces are one-of-a-kind or made in small batches. If you saw something you loved, just reach out — I might be able to recreate it or make something inspired by it.

Where are your pieces made?

Each piece is handcrafted in my New Jersey studio with care, precision, and a whole lot of love.

What materials do you use?

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Returns

What’s your return policy?

Returns are accepted for stock (non-custom) pieces within 15 days of receiving your order. Custom and personalized creations are final sale due to their made-to-order nature. However, if there’s an issue with your order, please reach out within 3 days of delivery — I’m here to help make it right.

Do you offer repairs or resizing?

Yes, I offer repairs and resizing on a case-by-case basis. Contact me with details and photos so we can find the best solution.